Litigation Support – White Collar Fraud Investigation – Corporate Fraud Investigation

Chris Brogan recently wrote an interesting piece about working within constraints.

He wrote about a drummer, Reggie, who enjoyed doing a gig with a limited drum set. Instead of working with his normal 30-piece drum set, he was forced to work with what he had, a limited drum set. “This is all I have to work with, and I’m going to do that.” It gave him fewer tools but forced him to be more creative.

This got me thinking about the constraints private investigators have too. Time constraints, budgetary constraints, legal constraints, ethical constraints and just general constraints about what investigators can realistically do.

The key to being successful in this business is to work efficiently and effectively within those constraints, but the ultimate goal is to get results for our clients.

Investigators can overcome some of these constraints by taking shortcuts and jumping over legal or ethical constraints or by stepping into the proverbial gray area.

Just in the past few years, there have been investigators who have been caught illegally wiretapping phones, getting unauthorized access to voicemails and illegally accessing bank account information or who thought they were above the law.

After all, it’s easier to illegally tap someone’s phone to get information about what they are doing than to follow them for weeks on end.

I choose to be the drummer who works with what he has.

Sure it may cost me an overanxious client who wants information no matter what it takes, but I like to use my brain and work with what I have. And I prefer staying out of jail.

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Conducting investigative interviewing over the telephone is much different from doing it in person. While doing an investigative interview in person is ideal, you don’t always have the option of flying across the country to do an interview.

The difference with doing a telephone interview is that there is an inherent sense of mistrust. In most cases, the person on the other end of the line doesn’t know you and can be completely freaked out about how you got his or her name and number. You don’t really have much time to develop a rapport, so you’ve got to get to the point quickly.

You’ve typically got one shot to get an interview, so here are some tips to make it your best shot:

1From the onset, be open and honest about the reason for your call. You don’t have to tell the person every nitty-gritty detail, but enough that the person will feel comfortable talking to you.

2Try asking a question at the beginning to get the person to talk. “I understand that you previously worked at Enron; is that correct?” Don’t you hate when you get a telemarketing call and the person doesn’t give you a chance to talk? This breaks the ice a little.

3Don’t give the person an out. If you ask, “Is this a good time to talk?” nine times out of ten, people will ask you to call them back later. That may be the last time you ever talk to them.

4Call from a blocked number, at least at the beginning. That contradicts the “open and honest” tip, but people aren’t stupid. If you saw five missed calls from an investigator or a law firm, wouldn’t you get a bit nervous? You don’t want the person avoiding you before you have had a chance to do the interview.

5Let them talk. Even if they aren’t answering the questions you want them to, let them talk. You can always ask follow-up questions.

6Only leave messages after calling a few times. You can learn some painful lessons from Mike about how not to leave a phone message.

7Take good notes. It’s kind of awkward asking someone if you can record a conversation when you haven’t even set the stage. Legally recording phone calls requires that you know which state they are in, which is another awkward question to ask when you are trying to interview someone.

8Don’t have a word-for-word interview script. Scripts can ruin the flow of an interview. It does help to at least have some broad talking points and topics that you need to cover.

9Listen. It seems pretty obvious, but listening is the most important thing in an interview.

10“Would you mind if I called you back if I had some other questions?” It’s always a good idea to end the interview with this question. It opens the door for any follow-up questions.

11At the conclusion of the interview, it’s a good idea to provide your contact information. The person will feel more comfortable about whom they are talking to, and if they needed to, they could follow up if they remember something else. And they will be more open to follow-up later.

12Immediately following the interview, review your notes and add comments. Better yet, write a memo. The sooner the better. Before you forget all the details.

What tips or techniques do you recommend?

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Here is a list of some common things that private investigators are not allowed to get without signed authorization or other official court order:

Medical Records

HIPAA, which was enacted in 1996, protects your medical history and medical records from prying eyes. There are federal and state laws against obtaining medical records without authorization.

Credit Reports

Individual credit reports are protected by the Fair Credit Report Act (“FCRA”), Driver’s Privacy Protection Act (“DPPA”) and Gramm-Leach-Bliley Act (“GLBA”). Private investigators can obtain credit reports, but a signed authorization or waiver from the subject of the inquiry must be obtained to get a credit report.

Bank Records

The Right to Financial Privacy Act prohibits financial institutions from disclosing bank records or account information about individual customers to governmental agencies without 1) the customer’s consent, 2) a court order, 3) a subpoena, 4) a search warrant, or 5) other formal demand, with limited exceptions.

Telephone Records / Cell Phone Records

In January 2007, President Bush signed the Telephone Records and Privacy Protection Act of 2006, which makes it a felony to fraudulently acquire telephone records. If you are the owner of the phone, it’s a different story, but you cannot access someone else’s phone records without permission.

Travel Records

Obtaining travel records for someone other than yourself can be done through the U.S. Department of State, provided that you have a notarized consent, court order or other legitimate document, but there is no way to publicly or legally obtain these records without permission.

Birth Certificates

Each state government has its own set of rules about obtaining birth certificates, but in general, birth certificates can only be obtained by the person named on the certificate, immediate family members or next of kin. In many states, records more than 100 years old are part of the public domain.

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The power of television and the big screen has entrenched numerous misconceptions about private investigators.

It’s certainly fun to play along with some of these misconceptions at a cocktail party, but it’s not so fun to play along with potential clients who assume private investigators can do things that they can’t.

Here are some common misconceptions about private investigators.

1) Private investigators know everything about you.

If you believe everything you watch on television and the movies, you might just believe that private investigators can know pretty much anything about you with the press of a button. Or you may think that we know everything about you since you visited this website (we don’t, for the record). While this would be nice, it’s just fantasy. There is plenty of information that can be found out about you or anyone else, but it’s not as simple as most people think.

2) Private investigators have superpowers.

OK, so superpowers might be a stretch. But there does seem to be some misconception that private investigators have police powers, arrest powers or other powers that other normal citizens don’t. While most states require a private investigator to get a license, that doesn’t give investigators the right to go on private property, access nonpublic information or carry a concealed weapon.

3) Private investigators have access to private and nonpublic information.

Many private investigators claim that they have “sources” that have access to bank records, telephone records, medical records, cell phone records, credit reports and emails. Unfortunately, they are breaking the law. It’s called “private” and “nonpublic” for a reason. Some investigators like to play the cloak and dagger card about their secret “sources” of information. Sure, all investigators have sources who can obtain information. But secret sources create problems because the authenticity of the information can’t always be verified. Open sources and public records, on the other hand, can be fact checked in multiple ways.

4) In order to become a private investigator, you must be a former law enforcement officer.

While it’s true that many former law enforcement officers end up in a career as a private investigator, a growing cadre of investigators has had no law enforcement experience. Over the last 30 years, the investigative business has matured from an image of the “private eye” hanging out in seedy hotels to a more corporate business, hired by white collar law firms and Fortune 500 firms. While former law enforcement experience can be helpful in certain cases, for the type of work that we do and for many corporate and legal investigations, such experience is not necessary.

5) Private investigators only do surveillance.

There are many firms that specialize in conducting surveillance, but surveillance is only a small part of what an investigator does. In fact, only a small portion of our cases ever call for surveillance.

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Dear Diligentia Group:

My mother filed for a divorce two years ago in New York. The case is now in the United Kingdom. She is going through a very complicated divorce from my father who has lied about his assets. My father has provided tax return filings to the court, but my mother thinks they have been altered. She would like to be able to prove to the judge in the U.K. that my father is lying.

Can a private investigator get a copy of my father’s tax filings?

Tax return filings are not publicly available in the United States, but they can be obtained through written authorization of the taxpayer. That is the only way to get a copy of someone else’s tax returns.

Full copies of tax filings can be requested from the Internal Revenue Service by completing Form 4506. The taxpayer must sign the form, and once the request is completed, the tax returns can be sent to a third party.

Each filing year will cost $57. Records dating as far back as seven years are typically available.

Alternatively, Form 4506-T provides a transcript of the tax return, which includes some basic information such as wages and income, W-2 information, 1099 information and tax liability.

In short, there is no way for a private investigator to obtain tax return filings without specific permission from the taxpayer.

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When I tell people that I am a private investigator, nine times out of ten the envision the “‘snooping’ type who sits in a car, drinking black coffee, smoking cigarettes and chasing unfaithful spouses.” That’s not what I do.

The investigative world has been turned upside down over the last 15 or so years. A new breed of private investigators has emerged: investigators with research skills to find information that other people cannot, who search through the depths of the Web, investigative databases, government repositories, public records and court filings.

I like to say that I’ve been undergoing on-the-job-training for the last 10 years. There are no textbooks for what I do. I make it up as I go along and have learned mostly by doing and learning from others. Having some basic knowledge on how to find information is critical, but almost everything I do on a daily basis requires knowledge gained through various means.

Here is an article that I wrote for the Association of Certified Fraud Examiners about the things you don’t learn from books.

This post originally appeared on ACFE Insights, a blog run by the Association of Certified Fraud Examiners.

4 Things Textbooks Can’t Teach You about Investigation

I am a private investigator — not the “snooping” type who sits in a car, drinking black coffee, smoking cigarettes and chasing unfaithful spouses. Gone are the trench coats, “secret sources” and back-alley handshakes. I am a 21st-century PI who gathers information, analyzes it and then turns that information into something useful. My job is to find information legally and ethically. Keeping up with ever-changing technology is just as much a part of my everyday life as understanding how to get audited financial statements from a broker-dealer. (In case you are wondering, in the U.S. you can send an FOIA request to the SEC for the X-17A.)

There are no textbooks for what I do. I make it up as I go along, and I have learned mostly by doing. While books and research have taught me many things, I just could not learn everything from them. Here are a few things I didn’t learn from textbooks (your experience may vary):

1Frame of Mind

When I first started in this business, I quickly realized that investigators thought differently. Most people trust their senses and believe what they hear or see; investigators don’t. They are skeptical and do not believe much of anything without proof. But, they aren’t just skeptical. They also have a different frame of mind when approaching investigations. Strong investigators know there is something out there for them to find — they just need to find it.

2Instinct

After more than 10 years doing this work, I can spot the characteristics of an embellisher, a fraudster or people who I would simply avoid from a mile away. I have been asked to share my thoughts on boyfriends or girlfriends (I have about a 98.2 percent success rate in relationship advice). You develop an instinct for these things. At first, I was so involved in the mechanics of what I was doing that I couldn’t see the forest through the trees. Now I can see the forest and the trees.

3Experience

“I’ve been in this business for 35 years!” Sound familiar? People like to pull the “experience card” as a compelling reason why they are good investigators. You will never hear me say that. While experience is helpful in any business, it will not get you anywhere unless you can use the wisdom and knowledge learned through that experience to be better at what you do. Experience will teach you when to go down a certain path or change the direction of an investigation, and it will tell you where to look and the right questions to ask.

4Confidence

People in their 20s think they know everything. I certainly did. I see it often in new investigators, too. Confidence is not only believing in yourself; it’s also being able to admit that you don’t know everything. Be humble. If you think you know it all, you are going to be out of this business as quickly as you came in. I don’t know everything… and neither do you. So go ahead and read some more textbooks.

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So . . . you are looking to hire a private investigator to get cell phone records.

You may have searched all over the Internet and run into multiple sites that claim to provide copies of cell phone records.

Here is the bottom line: Unless you are the owner of the cell phone in question or have specific permission or a court order to obtain the records, private investigators (or anyone else) cannot get cell phone records for you (unless you want to break the law, of course).

History Lesson

Until about 2006, cell phone records could easily be obtained from hundreds of websites on the Internet for as little as $100.

These websites would obtain cell phone records through “pretexting,” in which an individual would falsely identify himself or herself as the owner of a cell phone number in order to obtain confidential phone records.

In 2006, pretexting was thrown into the spotlight when HewlettPackard hired private investigators to access the private phone records of board members and nine journalists. One private investigator was later convicted and sentenced to three months in prison.

In 2007, President Bush signed the Telephone Records and Privacy Protection Act of 2006, which made it a federal felony to fraudulently acquire telephone records.

The Bottom Line

The bottom line is that unless you are the owner of the phone number in question or you have specific permission or a court order, you cannot obtain someone else’s phone records.

Unless, of course, you are willing to commit a felony . . . or hire someone else to commit a felony for you.

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Victorea Florea alleged in a civil complaint in Puerto Rico that two private investigators illegally obtained offshore bank records. As reported on Fred L. Abrams’ Asset Search Blog, private investigator Nicole Bocra and Terry L. Gilbeau, a Certified Fraud Examiner and California attorney, allegedly conspired to access offshore bank records in Puerto Rico.

According to the complaint, the bank accounts that Bocra and Gilbeau reportedly found could not be substantiated by the banks. The “evidence” that Bocra and Gilbeau provided allegedly did “not exist and was ‘created’ to tum a profit.” See the case summary below for additional information.

Gilbeau Linked to Convicted Fraudster

This is not the first time it has been alleged that Terry Gilbeau has obtained bank records illegally. According to a recent Forbes article, two-time fraudster Barry Minkow used Gilbeau’s services to obtain confidential information about alleged bank accounts in the Cayman Islands and Switzerland. Minkow used this information when he accused two officers of Lennar Corp. of illegally diverting funds into these “secret bank accounts.” Gilbeau reportedly testified that he got the information orally from another investigator, whose name he (conveniently) could not recall.

Minkow is now serving a five-year jail term after pleading guilty to spreading false allegations about Lennar.

Bank Records Are Protected by Graham-Leach-Bliley Act

As Abrams points out, bank record information is protected in the U.S. by the Gramm-Leach-Bliley Act (“GLB Act”), which restricts access to “nonpublic personal information” like bank account numbers and account balances.

Simply put, obtaining banking or financial details without specific authority is against federal and state statutes.

(In-DepthCan a Private Investigator Get Bank Records or Account Information?)

(Note: If you are going to break the law, don’t put it in writing and certainly don’t sign a sworn affidavit.)

“Secret” Sources Are Unreliable

We have seen several instances of investigators—including Bocra and Gilbeau, who were paid $14,000 for the bank records, and this Toronto private investigator who was paid $60,000— faking evidence of bank records. In both these cases, the investigators were alleged to have “secret” sources able to obtain the desired information. Secret sources create problems. As Richard McEachin so eloquently points out:

“Secret sources always introduce reliability problems into an investigation … Is the secret source doing something illegal to obtain the information? Is the data fabricated? … Open sources, on the other hand, can be fact-checked in real time through multiple sources.”

Final Thought

Let this be a lesson for anybody who is considering hiring a private investigator to obtain bank records. An ethical, professional private investigator will be able to guide you through the process to gain the information you require without violating the law and will recommend a different path to the same goal.

Case Summary

Victorea Florea v. Nicole Bocra, Terry Gilbeau, et al., Commonwealth of Puerto Rico, Court of First Instance, Case No. KDP11-1257-805, filed on October 17, 2011.

Victoria Florea of Massachusetts separated from her husband, Francis Driscoll, in October 2007. Pursuant to the separation agreement, both Ms. Florea and Mr. Driscoll were to disclose all their assets for distribution. Florea hired a private investigator, Nicole Bocra, and her firm, Infinity Investigative Services, to identify assets held by Driscoll but not disclosed. At the time of the lawsuit, Florea had paid Bocra and Infinity approximately $14,000 to uncover these allegedly hidden assets. In addition, the attorney, CFE and investigator Terry L. Gilbeau of Checkmate Investigative Services, Inc., also took part in the investigation.

Nicole Bocra stated to Florea that she would conduct a search in banks in Puerto Rico and St. John. Upon allegedly conducting this search, Bocra made statements that led Florea to believe that her ex-husband had hidden assets in Puerto Rico, among other jurisdictions. In addition, Bocra stated that she would attempt to get account-opening documents, such as the signature card, from a local bank.

In April of 2009, Bocra communicated to Florea that she had attempted through an inside source to access Driscoll’s records at Banco Popular de Puerto Rico, where Driscoll allegedly had an account. However, the records were allegedly difficult to get, and Bocra further stated that the bank management was “watching the file like a hawk.”

During the course of the investigation, Florea was led to believe that the investigation was being conducted legally. This impression was created because Nicole Bocra made statements that she could obtain a credit report only as authorized by law and that she had spoken to the officials of the Banco Popular de Puerto Rico regarding the account-opening documents of Florea’s ex-husband. These statements created the impression to Florea that the investigation was being conducted in a legal manner.

Upon receiving what Florea believed was evidence of her ex-husband’s hidden assets, Florea filed suit against Driscoll, stating that the hidden assets were evidence that he was in violation of the separation agreement.

Driscoll denied hiding assets. Banco Popular de Puerto Rico and Western Bank denied that Driscoll had any deposits or assets. Florea had brought the suit based upon the “evidence” that  Bocra and Gilbeau provided, which did “not exist and was ‘created’ to tum a profit.” Florea sued to recover fees paid, costs of the suits and damages.

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