My 10-year-old son is a sports fanatic. And it’s not just about playing every sport; it’s also about watching sports. In fact, I think he is watching a replay of the 2015 Men’s Curling World Championship as I write this.

His first love is baseball, but he has played organized soccer, paddle tennis, basketball, flag football and lacrosse, and he just wrapped up his first swim season.

But it’s become increasingly popular to specialize in a sport. Even at 10 years old.

He’s on a baseball team that plays 10 months out of the year. He’s been asked to join the year-round local swim team. And he’s also contemplated joining the traveling soccer team that plays nearly 12 months a year.

In my opinion, it’s way too early to specialize in anything, in part because I think it’s way too early in a kid’s life to decide what sport you love and want to spend all of your waking hours committed to.

(It’s kind of like asking 18-year-olds what they want to major in at college and spend the rest of their lives doing … but I digress.)

But I also think that it’s a detriment to a child’s growth not to be able to explore other things.

My personal beliefs are backed by science too. Sports specialization can have “significant negative consequences on the development of an athlete over time.”

What in the world does this have to do with private investigators?

I have often said, on this blog and elsewhere, that becoming a specialist in one thing is critical for private investigators. Being awesome at one thing is much easier to sell than being mediocre at a bunch of stuff.

But that’s not the whole story, and there are some lessons from youth sports that private investigators could learn.

Don’t Specialize Too Early

Kids who specialize too early are more frequently injured and account for 50% of overuse injuries, which lead to a higher rate of physical inactivity and account for a higher burnout rate.

Investigators don’t need to worry about getting injured so much, but if you end up specializing too early in your career, you could become too one-dimensional, less effective and, more importantly, less marketable.

Surveillance, which was the bread and butter of just about any investigative firm as recently as 10 years ago, has become a dying art. And there is a tremendously high burnout rate for surveillance investigators. It’s hard to blame them; sitting in a car for 12 hours a day and going to the bathroom in a bottle can do that to you.

I can’t tell you how many calls I have received over the past few years from surveillance investigators who are suffering from burnout but have no other marketable skills to speak of.

Better Overall Skills

Research shows that early participation in multiple sports leads to better overall motor and athletic development and an increased ability to transfer sports skills to other sports. It also leads to longer playing careers.

The simple fact of the matter is that no two cases that I have ever done are exactly alike. While having some experience in a particular area is helpful, having a broad base of knowledge of a variety of topics is an invaluable tool that can not only make you more valuable but also can lengthen your career.

Many Paths to Success

Early specialization is not the only path to stardom in sports. For every story of child prodigies like Tiger Woods and the Williams sisters, the reality is that the majority of childhood prodigies never fulfill their early promise.

Malcolm Gladwell’s book Outliers infamized the “10,000-Hour Rule,” claiming that the key to achieving world-class expertise in any skill is a matter of practicing the correct way for a total of around 10,000 hours.

While it’s critical for any great investigator to put in the time, there is no direct path to success. In fact, one could argue that there are hundreds of paths to success.

Some of the best investigators I have ever come across are former district attorneys, federal prosecutors, in-house legal investigators, journalists and many investigators who have spent their whole lives in the private sector.

I’m not a perfect parent, and I’m not even close to the best investigator that I can be.

In fact, I am far from it.

But I’ve learned quite a few lessons from my kids, and I hope that they have picked up a few lessons from me too.

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I am not an expert private investigator. I think anyone who calls himself an “expert” in anything is an idiot.

But that’s just my opinion.

But a funny thing has happened to me over the past five-plus years: I have shared my experiences and knowledge through this blog and social media and one-on-one, and through all of that sharing, in the eyes of some people, I am an expert.

Just the other day, I received an email from a entry-level investigator wondering about how to get on the right career path, an email from a 30-year police veteran asking about training opportunities and ways to grow his business, and an email from a former colleague asking about the best investigative databases to use and a good time-and-billing program.

And this day wasn’t unique.

It’s a strange phenomenon — sharing and the mere act of demonstrating my knowledge over the past five years has built up this authority.

The truth is that I know 50 other people who are much more deserving of being called an authority, but you may be hard-pressed to find them. And not because they are not awesome at what they do — it’s that the only people who know how awesome these people are at what they do are the people who immediately surround them. Their knowledge and experience are confined to a small group.

I don’t blame them for not sharing their knowledge and experience; sharing is not for everyone. It takes a lot of time and effort — two things that most people don’t have to spare.

So here is my simple formula to become an expert private investigator.

Do the Work

A number of years ago, I worked on a case that involved purchasing cartons of cigarettes to determine if companies were selling counterfeit cigarettes. My job was to go online, purchase cartons of cigarettes from hundreds of vendors, catalog the purchases, and ship them off to the law firm. Pretty simple.

My guess is that I was the most experienced investigator in the world when it came to purchasing counterfeit cigarettes, simply because I was the only person doing it.

In this case, my expertise was simply my experience. Your “experience” can make you an expert when it’s a unique skill set.

You will find that a lot in investigations. There are very few cases that are exactly alike, and just the simple fact that you have done the work makes you an expert.

Jack-of-All-Trades, Master of None

Being an expert and being all things to all people are two separate things. For an investigator, it’s important to be a jack-of-all-trades, but that doesn’t mean you shouldn’t have a mastery of certain topics. Whatever that is — be it interviewing, surveillance, background investigations, or capital murder investigations — know everything about it.

Being an expert is just as much about having a mastery of a specific topic as it is about knowing when you are not a master. Experts don’t fake it. Own what you know, but never fake what you don’t.

Write/Teach About It

I met with an investigator a few weeks ago who I have known for a few years, and he told me about his work on a number cases involving capital defense. He’s one of the only investigators I have ever met who does that kind of work, which I would have never known if I hadn’t had this one-on-one session with him.

Nobody would know about the knowledge and skills that I have if I hadn’t written about them or taught them to others. In many cases, I would not have met many other “experts” if I hadn’t shared my experiences either.

Writing and teaching about what I do does a number of things for me personally. Most important, it helps me remember all of those little things that I picked up working on those obscure cases. In fact, I refer back to my blog more often than I would like to admit.

When those obscure little things get shared on the “Internets,” an amazing thing happens. Thousands of other people find those obscure things interesting as well, and all of a sudden you are the one person in the world writing about it.

In Summary …

At the end of the day, I know that I am good at what I do and I know that I have a unique skill set. But you will never hear me call myself an expert in anything (except maybe an expert in drinking beer). That is not for me to decide.

But if you want other people to think you are the foremost expert in investigating missing Siamese twin cats that were separated at birth, do the work and write about it (or at least know someone who has experience with it).

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It’s pretty safe to say that the private investigator of the future is going to be doing business much differently than the ones who are working today. While I may not own a crystal ball, current trends point to a future that looks very different.

Here are some of my predictions.

Consolidation/Strategic Partnerships

There are a lot of lone wolves, or small investigative firms, out there. I don’t have the numbers to back this theory; this is just based on my personal experiences.

An industry dotted with solo operators can take you only so far. If this business is going to grow and thrive, there must be some consolidation.

We have already seen this in the works. In 2015, Westview Capital Partners invested in the James Mintz Group. There are some rumors swirling that there may soon be other consolidations and investments as well.

While we may not have a “Walmart of private investigations,” we may see more strategic partnerships where firms with specific skill sets can complement each other and operate independently yet cohesively to offer a wide variety of services.

More White Collar

Since Jules Kroll, founder of Kroll and the father of the modern corporate investigations industry, the private investigation business has gained more of a white-collar reputation. That trend continues today.

Why does this trend continue? In part because that is where the money is. Multinational corporations and international law firms have deep pockets and wealthy clients. Where there is money, there is opportunity.

Things such as internal investigations, strategic intelligence gathering, white-collar criminal defense, corporate criminal defense, anticorruption investigations, monitorships, corporate litigation support and reputational due diligence will continue to replace the old gumshoe work focused on cheating spouses, disability insurance claims, surveillance, workers’ compensation investigations and child custody cases.

Increased Privacy Restrictions

From the government monitoring the emails of ordinary citizens to Google tracking your every move to the legality of using drones, privacy has become a hot-button issue. If you ever have a conversation at a cocktail party about the information an investigator can obtain, you will hear equal amounts of surprise and outrage.

But as technology has become more advanced, the laws and regulations surrounding it have barely changed. My bet is that there will be federal laws drafted on the use of GPS devices to track individuals. And drone usage for things like surveillance will be illegal (don’t laugh — a Long Island, New York, private investigator and a California private investigator are already touting them).

It wouldn’t surprise me if the information that investigators can access readily (e.g., Social Security numbers, dates of birth and address histories) disappears as well.

Less Gumshoe

The stealthy quick-witted old gumshoe is a dying breed. It’s not because the information that can be obtained from “boots on the ground” isn’t valuable — it’s just not a particularly effective method of gathering information when you consider the other ways of doing things.

Like mining Facebook and Twitter for witnesses to an accident instead of spending days knocking on doors.

Or going door-to-door to conduct face-to-face interviews when you can interview someone on the phone from halfway across the country.

Or gathering details of a person’s activities by monitoring social media instead of conducting days of surveillance.

What that means is that being the “local” investigator doesn’t matter all that much.

I don’t think the old gumshoe methods of face-to-face interviews, going door-to-door looking for witnesses or conducting all-night stakeouts will ever disappear, but these methods are certainly becoming more of an afterthought rather than a go-to method of gathering information.

Technology-driven

Less gumshoe work means more technology. These days, you can find more information about a person in 10 minutes behind a computer than in days or weeks of investigation using the standard methods of as little as 15 years ago.

There are literally hundreds, if not thousands, of data points that one can use to gather information from public records, open source intelligence and social media. As it stands today, there are a lot of manual processes that need to happen. And try finding patterns in these various data points without the help of a supercomputer.

But what if you had tools that can spit out patterns and connections from varying data sets? Like Google on steroids. That is already in the works. Memex, which was developed by the government, is effectively a search engine on steroids, which can search for things like the latitude/ longitude coordinates, embedded in photos and spot relationships

Commoditization

Every service industry has had to fight the battle of a highly specialized skill of a professional turning into another commodity. For example, web sites such as LegalZoom and Rocket Lawyer have made many simple legal services like wills, trusts and contracts accessible to nearly everyone. In our industry, competition for surveillance services is based primarily on price. Background checks have become a commodity too.

Some may argue that commoditizing a professional service is doomed for failure, but that won’t stop anyone from trying to disrupt an industry. FlimFlam is a startup that just raised $1 million for an app providing on-demand private detective services.

Will the services of a private investigator turn into just another commodity? Probably not completely, but my guess is that it will likely remain a force for the foreseeable future.

The Crystal Ball

So there you have it. Six ways I think the business will change in the coming years.

What does your crystal ball tell you?

I want to give a special thanks to Renee A. Cervo of Fact Quest who asked for me to contribute a piece to the California Association of Licensed Investigators Newly Licensed Investigator Training and Education class on the “The Future of Private Investigation.”

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A few months back, The New York Times reported that an out-of-work former taxi driver from Romania hacked into the email accounts of some of the world’s most powerful people, including George W. Bush and Colin Powell.

How did he do it?

Simple.

He guessed their passwords.

That’s right. He gathered a few pieces of information about both Bush and Powell from the Web, and with some patience and a little trial and error, he guessed the passwords.

I am certainly no security expert, but I have come to know a thing or two about protecting your privacy and securing your personal information. After all, I make a living out of digging up information on people. Although I am not a hacker and don’t try to crack into people’s email, I do handle quite a bit of “sensitive” information.

What I have come to learn is that most of these commonsense, “ridiculously easy” things you can do to protect your privacy are not so common to other people.

Password Protect Your Smartphone

Think of all the sensitive personal information that’s on your mobile device. Contacts, passwords, access to bank accounts, social networks and the history of your email. It would seem pretty obvious that one would want to protect this information, but apparently 34 percent of all smartphone owners don’t even have a simple code to lock the screen.

Passwords

The whole password game is completely broken. If you are anything like most people, you have signed up for 4,853 websites with the same username/password combination for most of them. And you have probably used 123456 as a password at some point. It might be easy to remember, but if just one of your username/password combinations gets stolen – which seems to happen just about every day – you might as well hand over the keys to the car, the house and the hidden bank accounts.

The solution?

Sign up for something like Lastpass1Password or Dashlane, which not only helps you store encrypted passwords, but creates nearly unguessable passwords that I promise you will not make the worst password list.

Shred

Your “snail” mail is protected by federal law. If people try to intercept your mail, they may suffer years in jail. But once that mail has been opened, put in your trash and out on the curb, it’s fair game.

So buy yourself a shredder (this is a great personal shredder that I own). Any important documents with bank information, health records, private details or anything even remotely interesting to would-be snoops – shred it immediately when you are done with it.

Don’t Overshare on Social Media

Some privacy gurus will tell you never to use social media. After all, they collect insane amounts of information about you. If you are hell-bent on protecting your privacy, I would avoid it, but I really don’t see the harm in it, just as long as you are smart about it.

First, I would strongly consider checking your privacy settings and understanding what you are sharing with others.

Second, don’t overshare. Getting into heated discussions about hot topics, badmouthing your boss or tweeting all day while you are supposed to be working may cost you your current or future job.

Also, social media has become an integral tool for robbers to plan their next targets; 80% of robbers apparently check social media for potential targets, so you might want to avoid posting about your latest escapade at the local watering hole.

Encrypt Your Hard Drive

Most people have some sort of password on their computer (if you don’t, do that now) that gives some protection to the stuff on their hard drive. But what most people don’t realize is that if that hard drive were to be taken out of the computer and attached to another computer, just about anyone could access it. To protect that data, you can encrypt the hard drive to prevent people from accessing your files without your encryption key.

On a Mac, you can easily encrypt your hard drive in a few easy steps with FileVault; with a PC it’s a bit more complicated, but still not all that hard. It’s also a good idea to encrypt your phone (the newest iPhones and Android phones are encrypted by default).

By the way, I cringe every time someone says “there is nothing important on my computer.”

It’s just insanely false.

Don’t be that person.

Two-Step Authentication

Two-step authentication puts in an additional level of security by requiring a second form of authentication in addition to your “regular password” to access your account. The second form of authentication comes in various shapes and sizes, such as a keycard with a randomly generated password, a fingerprint or even a retina scan.

Until recently, two-step authentication was not available to regular people, but many services, including Google, Facebook, Apple, and Yahoo, have rolled out two-step authentication. For the second form of authentication, you can get a text, a phone call, an authentication app or a single-use code that you can put in your wallet. So in addition to logging with your normal password, with two-step verification you’ll have to go through the added trouble of entering a second code. This will “approve” the computer you’re currently logging in from for 30 days, so you don’t have to do this every time you log in.

You might be thinking, “I have enough trouble with one password, who wants to bother with a second password?”  Well, it’s easier, that you think – How and Why to Turn On Two-Step Verification for Your Apple, Google, and Yahoo Accounts.

Wi-Fi

It’s a sure bet that people will connect to Wi-Fi in a coffee shop or a public place these days. And there is nothing wrong with that, but you should be aware that your information may not be safe. Does that mean you shouldn’t use it? No, but I wouldn’t be doing any Internet banking, entering sensitive passwords or sending any sensitive data through public Wi-Fi. If you would like to ensure that your browsing traffic is safe, consider signing up for a VPN (virtual private network) service.

Even if you implement everything discussed here, the truth of the matter is that any highly motivated person can steal your personal information. The key here is to try to close as many holes as you possibly can.

There is no perfect plan, but implementing these steps will go a long way.

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A few weeks back, I gave an intensive two-day training course for private investigators at a New York City-based investigative firm. The course was called Gathering, Analyzing and Interpreting Internet Intelligence – Master Class (I totally stole the “Master Class” from my friend Eli Rosenblatt). It was an exhaustive look into how to gather and interpret information from open sources and public records (if you want to learn more about that, email me).

Teaching and learning are things I love to do. And I have come to learn over the years that I have a unique set of knowledge and a unique viewpoint, having worked with some of the best investigative firms in the world.

So here are a few lessons I came away with.

Education Is a Lifelong Commitment

While many states have requirements for obtaining a private investigator license (although a few states don’t have any licensing requirements), there is no standard “course” to become educated in conducting investigations, especially when it comes to searching open sources and public records, which happen to be some of the most critical sources of information for investigators these days. And very few states have any continuing education requirements.

While many private investigators are former law enforcement officers, they may not have training in gathering information without access to their old law enforcement tools. Other private investigators who enter the field come from all walks of life, with varied backgrounds and no formal training in anything.

This produces a diverse group of people with a varying knowledge base. For the end client, it creates a confusing set of standards, ethics and knowledge regarding investigative firms. Why does this background check cost $100 at one firm and $5,000 at another? Why does one firm say they can get bank records, while the other says that is not legal?

Investigators with a lack of any formal training and limited (good) resources learn through a varied system of “work by doing” and learning from colleagues, and a system of institutional knowledge is created and rarely shared. It’s a shame.

In order to stay current and relevant, you need to educate yourself.

[You can start by taking Eli Rosenblatt’s new course, Social Media & Background Investigation Master Class 2015.]

Tricks Are for Kids

There is an infectious disease in the investigative community called IANGSAS, or more commonly known as I Am Not Going to Share Any Secrets. It’s pervasive, but easily treatable.

In all seriousness, investigators like to hold things close to the vest. Sharing their “tricks” or “secrets” is akin to providing keys to the vault. While sharing investigative techniques may be more common with your own small group of colleagues, it is rarely done widely. The truth is that most tricks have been used by many investigators and are not tricks at all; they have probably been used by hundreds before you.

Tricks also get old. I was reminded of this while preparing for the training course. I had learned some “secrets” on how to hack Facebook a few months back while working on a case, only to find that Facebook had inexplicably removed those features and the secrets were completely useless.

However, a funny thing happens when you start sharing your secrets – people might share a secret or two with you. Or do you a favor when you need it most. Sharing is caring.

Understanding the Nuts and Bolts Is Critical

The nuts and bolts of conducting investigations through open sources are absolutely critical. Understanding what information you can obtain (or, more important, can’t obtain), how to get the information and where the information comes from provide a foundation for all investigators. Most investigators know how to run a name through a database, but they don’t actually know what they are searching, how the information is obtained or whether or not it’s complete or accurate.

The Science and the Art

I can teach everything I know about how I go about my investigations (the science), but the mindset of an investigator is something that is much harder to develop (the art). You can provide just about anyone with a checklist of things to do, and they will do it. But understanding and interpreting that information takes practice.

One person may look at a UCC filing with crossed eyes, while an experienced investigator may see it as a source for hidden assets (hint: check the collateral), bank relationships or possibly real estate ownership (shares in a cooperative apartment).

The collision of the art and the science is where all the magic happens.

It just takes some time, experience and training to get there.


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In honor of our fifth anniversary, which we celebrated last week, I have put together a few quotes that have inspired me over the years.

So if you need a little investigative inspiration, check out these quotes from famous investigators, writers, fictional characters and even one from everyone’s favorite pet detective.

Enjoy!

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Last night, I watched Mitt, the Netflix documentary covering the period from Mitt Romney’s 2006 family meeting about running for president to his November 2012 defeat in the general election.

I’m not about to get all political on you here, but many people have argued that Romney was not elected because he was a robotic politician, willing to say or do anything to get into office. But the documentary showed a completely different side of Romney. It showed him making self-deprecating jokes about his private plane and his newly crowned title as the “flipping Mormon.” The documentary portrays him as a completely self-aware person who is much more perceptive than the public was led to believe.

The glimpse of private, intimate moments with his family and behind-the-scenes events made him more human, while his public portrayal was that of an out-of-touch, mechanical, rich ex-governor.

Business (and Politics) are Popularity Contests?

Let’s be honest. As much as everyone would love to think that the presidential race is about domestic and foreign policy and changes for our future, it’s really a glorified popularity contest.

You know what, though? So is business! People do business with people who are credible, with people they trust and (equally important) with people they like.

One problem in my business is that most private investigators have an inherent need for secrecy — secrets about their methods, sources, techniques, strategies or procedures. Frankly, I can’t figure out why so many feel the need for secrecy, because there is a 100 percent chance that those “secret methods” have been used by hundreds of others before them. Instead of making the investigators seem more professional or more valuable, that secrecy breeds a lack of credibility and a lack of trust with the public.

Be More Human

While I am not about to let a documentary filmmaker into my life, I have opened the doors to my business through social media and our blog.

I get calls all the time from potential clients who say “I love your company video” or “Your website is not like all those other firms.”

I get random calls from people all around the world — people I have never met — who say they have a great deal of trust in me just because I decided to open the doors of my life a bit.

It’s not a front. That’s who I am. People get to see the human side of me.

Private investigators are human and our clients are human (at least most of them are). So maybe it’s time for investigators to stop pretending that we are part of some secret society and start being more human.

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Below is a roundup of our most popular posts in 2013.

As Seth Godin says, “‘best’ is rarely the same as ‘popular’”; that’s a list for another day.

Nevertheless, here are the posts that spurred up the most traffic.

Which one is your favorite?

————

1 Find Someone on Facebook Without Even Knowing Their Name

Can you really find someone on Facebook without their name? You can! Based on the volume of traffic to this post, people are flocking to Facebook in droves to learn more about friends, enemies, business partners, employees, employers and loved ones.

2 How To Spot a Resume Fraud, Fake CV or Biography Lies

Look for these key warning signs and you will be spotting frauds left and right (and center too).

3 Red Flags in a Background Investigation [INFOGRAPHIC]

We came up with 53 red flags in a background investigation; are you considering them all?

4 Investigative Interview Techniques – 10 Questions with Kevin Cosgrove

A sitdown with a 10 year veteran private investigator and certified fraud examiner.

5 How to Obtain a Person’s Travel Records in the U.S.

The United States Customs and Border Protection maintains border crossing records dating back 75 years. Here is how to obtain them.

6 Types of Background Checks

Not all background checks are created equal. Here, we break down the different types of background checks for each situation so you can make an educated decision.

7 Hello, My Name Is Brian, and I Am a Recovering Private Investigator

It is not easy telling people that you are a Private Investigator.

8 The Most Powerful Investigative Resource You Probably Overlook

I share the most powerful investigative resource with you. Bonus: It’s free!

9 What Is the Perception of a Private Investigator? It Kind of Sucks!

What do you think of Private Investigators? We took a poll to find out what the public thinks and well…

10 Background Check vs. Background Investigation

Take a deep dive to find out the difference between a Background Check and a Background Investigation?

Previous Top Tens:

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