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Like most investigative firms, we often hire other investigative firms around the country and around the world to obtain information, so we are in a unique position to answer questions relating to how to find a private investigator.

Below is a step-by-step process that we go through to find a private investigator.

Keep in mind that your mileage may vary.

STEP 1 – Look for a private investigator

Get a referral

The first and probably the most crucial step is to ask around — ask friends, attorneys, professional contacts, or others whom you trust.

Why is this step critical?

Chances are that you don’t have a private investigator on speed dial. Finding a trusted friend or colleague who has used someone before will not only give you a starting point, but that person should be able to give you an honest assessment of the work performed and be able to describe in some detail how the case turned out.

Professional organizations

There are a number of professional organizations that private investigators belong to, including the Association of Certified Fraud Examiners, the National Council of Investigation and Security Services, and state organizations such as ALDONYS in New York or CALI in California.

For international investigators, there is the World Association of Detectives and the Council of International Investigators.

All of these organizations provide a directory where you can search be location or specialty.

Search the Internet

In addition to the above, you can always search the Internet, especially if it’s a matter for which you need a specialty. Just like some doctors and lawyers who have a specialty in certain types of cases and matters, so do private investigators. So if you need a comprehensive background investigationdue diligence investigationasset investigationforensic accounting investigation, or any other type of specialty, Google might be a good place to start.

STEP 2 – Verify who they are

Before I even go through the process of calling a prospective investigator, there are a few steps that I typically take.

Check their Internet presence

At the very least, I like to see that the company has a professional-looking website. While this may not be important to everyone, to me, this shows that 1) the company is not completely living in the dark ages and 2) they are legitimate. (You might be surprised to find that even in 2013, some investigative firms do not have a website.) I like to check to see who is listed on the website (if nobody is listed, I am immediately turned off), what services they specialize in, and whether they have a blog. Again, your mileage may vary.

Check their social networks/other Internet use

In addition, I like to see if they are involved in any social networks. While this is not critical, I like to see that a company is willing to have an open and active dialogue with potential clients and is not “hiding.” (There is nothing that drives me more crazy than investigators who feed off of a cloak and dagger image.) I am not the only one either – more than 50 percent of US adults expect — if not appreciate or even seek out — some sort of social marketing experience online.

I also like to conduct some general Internet searches on the main principal and the company to see if there are any complaints about them, if they have any recommendations on LinkedIn or if they have written for any trade publications or industry magazines such as Fraud MagazinePursuit Magazine, or PI Magazine.

STEP 3 – Call them

Once I have narrowed down the list to a couple of different firms based on the criteria above, I will either call them or email them to set up a time to discuss the matter. During this initial inquiry, I will provide them with the details of the matter, ask them how they would approach the case at hand, what previous experience they have had with matters such as this, and get a sense as to what they would charge.

While I am not looking for anything specific, I do want to feel comfortable with the person on the other end, determine who will be conducting the investigation, make sure that they will be conducting their investigation ethically and legally, and just try to get a general sense of how they operate.

If they can’t answer some simple questions like how they go about conducting the investigation and where the information comes from, or they start touting their “secret sources,” they are immediately knocked off the list.

STEP 4 – Confirm they are as legitimate as they say they are

In this final step, there are a few things that I want to make sure of. I check to make sure that they are licensed in the local state, confirm that there have never been any disciplinary actions taken against them, ask the firm for a couple of references whom I can call, and make sure that they can provide proof of insurance.

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If you are new to the investigative business, you are certainly in for a treat.

But if you are just getting started, here are some nuggets of wisdom that I have picked up over the years that may help you along.

Surround yourself with great people

One of the golden rules of business is to surround yourself with smart, talented people. There are plenty of investigators out there. More than 35,000 in the United States, to be more exact.

Some good, and some not so good.

I’ve been lucky enough to have been surrounded by great investigators over the years. Not just your run of the mill small town investigator who only conducts surveillance. Investigators from a variety of backgrounds, with varying skill sets and a range of knowledge in a multitude of areas, each of which has played a part, one way or another, in shaping me as an investigator.

Take on s**t that nobody wants

In one of my first tasks as an investigator I was asked to drive two hours each day to eastern Long Island and, page by page, review and copy 10+ boxes of a lawsuit. It took nearly two weeks to finish. Needless to say, it certainly was not the most stimulating work I had ever done.

But I quickly learned that when you do the work that nobody else wants to do, you suddenly become the guy who will do whatever it takes. You’re not just the schlep who makes copies; you are the guy who will take on whatever is thrown at him.

The alternative is being that guy who nobody wants to approach, because he is bound to be “busy” or is not interested.

Learn by doing

I couldn’t care less how many years you’ve worked in law enforcement, what degree in criminal justice you have or how many criminology books you have read. In this business you have to learn by doing.

Not that years in law enforcement don’t count, or your master’s in criminal justice didn’t teach you anything, but it’s just not the same. Practical experience in the business of private investigations is what matters most.

There are no shortcuts to experience. Malcolm Gladwell argues that 10,000 hours of practice is the key to success in any field. No amount of wisdom will take the place of experience and plain old hard work.

Get out of your comfort zone

We all have it … that area you reach just before you start feeling uncomfortable. That place where you are content and just happy to be. The problem with it is that it eventually creates boredom and staleness and is completely unfulfilling.

The investigative industry is constantly changing. Access to information, laws, types of cases, technology and skills needed.

If you get too comfortable, stop learning and get bored … you might become obsolete as quickly as you got into the business.

Be available

If you want a 9-to-5 job, you are in the wrong business. Friday night requests that need to be finished Monday and all-nighters are par for the course.

We all want to have a personal life, but do yourself a favor. Don’t be that guy who can’t stay late during the week, always has plans on the weekend and can’t arrive before 9 a.m. to wrap up a big case.

Trust me! You don’t want to be that guy.

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“Daddy,” my son said to me the other day, “what have you been working on?”

I had been putting in some extra hours in my home office getting together two presentations that I need to finish.

“I am going to do a presentation for some other people,” I told him. “What’s it about?,” he asked me.

So I told him.

For the next 20 minutes, I started giving my presentation.

He asked me questions. Good questions. Questions I hadn’t thought to ask myself.

I explained some additional details that I hadn’t thought of providing, and kept his attention for 20 minutes straight.

When I was finished, I realized something magical had happened.

In the hours and hours it had taken me to put together this presentation, it was the best 20 minutes I had spent.

Why?

I had to speak in plain language.

I wasn’t worried about what I said or concerned about following my notes to a “t.”

Or missing missing part of the story.

I made complex points into simpler, bite-size pieces so that he could understand.

I used simple language. No industry jargon that we all get wrapped up in. I didn’t assume that he knew what I was talking about.

And the questions that he brought up weren’t just questions that an eight-year-old would have had; they were questions that other people would have had too.

For those 20 minutes, I was just plain old story-telling. To an eight year old. And I came to realize that it had made more of an impact on my presentation than anything else I had done.

So from now on, when you need to make an awesome presentation, tell it to an eight-year old.

You might be amazed what you will learn.

If you are interested in hearing more about the presentation, you can join me for a webinar, Background Investigations – Beyond the Basics on May 30th, or live at the 24th Annual ACFE Conference for a presentation on How to Utilize Open Sources/Public Records for Investigation in the United States on June 26th.

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This article was originally published on PInow.com.

When I was growing up, I never really enjoyed writing. I didn’t like reading much either. (That probably explains some things.)

I wasn’t a particularly bad writer; I just never enjoyed it.

That would not be terribly surprising for most kids, but my grandfather happened to be an author and happened to co-write one of the best screenplays of all time, The Graduate.

Today, I am a writing machine. I have a personal blog, I write more than 50 articles a year for my business, and have written dozens more for Pursuit Magazine and for the Association of Certified Fraud Examiners, among others.

What I’ve come to realize is that writing is one of the most important skills an investigator can have.

Here is why.

Articulating Your Ideas

Writing—and reading—constantly brings me new ideas. (I have a list of about 100 ideas that I want to write about.)

When I first started, I was not terribly good at articulating those ideas. The ability to take a complex thought or idea and put it on paper is not something that we are all born with.

As an investigator, it’s what we do, though. We take vast amounts of information and try to articulate that information in a concise, easy-to-digest format. Although I have had plenty of practice at it over the past 10+ years, my writing proficiency is still a work in progress.

But writing continuously helps me get to where I need to be.

Blogging for Business

What if I told you that you can have more than 50,000 people a year knocking on your door to inquire about your investigative services? Sound enticing?

I’ve bought into the whole idea of inbound marketing. Instead of spending all my time trying to find clients, I let them find me. I blog about something they care about, they find me on Google and voila; I have people knocking on my door (not literally, thank goodness) who are qualified and ready to hire me. (It’s not always that easy, but you get the idea.)

More than 20 percent of my business comes from the Internet. I expect that to rise dramatically over the next few years.

What’s even better? Almost none of it is from my local area. It has opened my doors to the entire world instead of to a limited radius.

Practicing Makes Perfect

I have never been a particularly good writer. I could put a few phrases together, but nobody ever called upon me to come up with a perfect sentence. And grammar is about my least favorite thing.

When I first started writing I had about as much confidence as I do in the Mets’ chances of winning the World Series this year. (Not much, for those of you who aren’t sports fans.) I would have three colleagues read it before I would post it. Even then I’d be worried about what people thought.

Over the years, I have gotten better. Little by little, I’ve found a “voice” and gained confidence. I can articulate my ideas better and pump out a pretty well-written article in as little as 30 minutes. (It took me 43 minutes from idea to finished product to write this one)

And another thing … whatever is written is never going to be perfect, so you shouldn’t even try for that.

Becoming an Expert

Many calls I get from the blogs I post for my business start with something like “You seem to be an expert in …”

I know a thing or two about investigations, but I am humble enough to know that I still have many moons to go before I am an expert in anything. The truth of the matter is, I don’t know any more than any of you do.

The difference is that everything you know is in your head. The only people who know you are an expert are the people who communicate with you regularly. If even they do.

When you write about something, the whole world can see it. Suddenly your reputation for expertise is spread by leaps and bounds.

Making the Most of Your Time

Like all investigators, I go through peaks and valleys. Periods of more work than you know what to do with followed by slow periods when you wonder when you are going to get your next case. It happens to every investigator.

Writing is perfect for the slow periods. It keeps your mind fresh and ideas percolating and keeps you from worrying about your next case. I write furiously when I my workload is low. Blog articles, e-books, guides, etc. You name it, I write it.

So when I am going through a busy period, I can still post blog articles that I have stashed away.

And you don’t have to write only when you are slow. If I have an idea or learn something new, I write about it. Right then and there. I don’t know about you, but ideas stay in my head for about four and a half minutes.

Where Do You Start?

Start by writing about something that you know like the back of your hand. Use stream of consciousness. Don’t worry about making it perfect.

Then, see where it takes you. Who knows? You may end up getting more business, becoming an expert or taking advantage of those slow periods.

Or you may end up actually enjoying it like I do.

So stop wasting your time reading this article, and get writing!

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Below is a roundup of our most popular posts of 2012 so you can catch up on anything you missed from the past year.

We make about 50 posts per year. Frankly, some of my favorite posts like What Chefs and Private Investigators Have in Common, The Secret to a Successful Private Investigation Business and A Rant – Do Former Law Enforcement Officers Make Better Private Investigators? didn’t even end up on the list.

But with almost 100,000 visitors this year, these are the posts that our readers thought were the most interesting based on the amount of traffic we received.

1 How To Look Up Criminal Records
If you want to know how to dig deep and find criminal records the right way, here are some simple steps that you need to take.

2 Can Private Investigators Get Cell Phone Records
Here is the bottom line: Unless you are the owner of the cell phone in question or have specific permission or a court order to obtain the records, private investigators (or anyone else) cannot get cell phone records for you (unless you want to break the law, of course).

3 Warning: Online Background Check Services Are Not What You Think
We tested one of the major online criminal background check services and were surprised to find how inaccurate the results were.

4 6 Things Private Investigators Are Not Allowed to Get Without Authorization
There are some things that private investigators are not legally allowed to get without signed authorization or other official court order.

5 Why a “Nationwide Criminal Background Check” is Complete BS!
Well … for one thing … there is no such thing as a nationwide criminal background check!

6 How to Conduct a Background Check Like the FBI
Of course the FBI has access to information that the public does not, but even the FBI relies on openly available sources to conduct background checks at the highest level of the government.

7 How Much Does It Cost to Find a Person
This is a question that comes up frequently. Here is a quick rundown of how we approach it with our clients, but keep in mind that this may not be the way every private investigator does it.

8 Four Ways to Find Somebody on Facebook…even the Boogie Man
Did you know that you can find the Boogie Man on Facebook?

9 5 Private Investigator Misconceptions Busted!
There are lots of misconceptions about what private investigators can and cannot do.

10 Who Should You Trust? 11 Types of People to Be Wary Of
This list pretty much covers … everyone!

Previous Top 10’s:

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Ever wonder what a private investigator might not be telling you?

1We utilize lots of public records, which are easily accessible by you

As you might imagine, public records are accessible by anyone. However, just because they are accessible by just about anyone does not minimize their importance. Public records are an incredibly important resource, but understanding and navigating the maze of public records in the U.S. is skill that takes years of practice.

2Our results are going to be mixed

Our job is to collect facts, but sometimes those facts don’t line up with what the client is looking for. Investigators can certainly make things up or break the law to get what the client is looking for, but that doesn’t really help anyone.

3We rarely find that “smoking gun”

You’ve seen it before. That smoking-gun piece of evidence that cracks the case wide open. It’s usually right after the commercial break and just before the top of the hour. The smoking gun makes for great TV, but it doesn’t come up all that often in real life.

4We don’t have any special powers

Years of television may lead you to believe that private investigators drive Ferraris, have law enforcement powers and have access to secret government records; in addition, you may believe that you are required to talk to a private investigator. While some investigators may drive Ferraris, the rest of it is not true. In fact, in most cases, a private investigator does not have any more power than the average person.

5We hire subcontractors to do most of the work

There are independent investigators everywhere, many of whom do subcontract work for other firms. It’s the nature of the business, in part because investigators rarely have a steady, normal workload. Hiring subcontractors makes companies nimble, and it allows companies to hire outside experts who they wouldn’t be able to keep on staff or investigators in areas where they don’t have any coverage.

6Our work is really boring

The vast majority of the time private investigation is about as exciting as stenography or watching paint dry. Sure, there are times that it’s really exciting, but other times, not so much. Spend a few days staring at years of telephone records and you will see what I mean. Of course, I think I have the best job in the world … but don’t tell anybody.

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I have a confession.

I don’t really have “the secret.”

In fact, if I did have a secret, it wouldn’t be much of a secret now that you are reading this.

The problem is that your definition of a successful private investigation business and mine are totally different.

Success is a term that gets thrown around quite a bit. Most people think of a successful person as someone who drives around in a Mercedes, has a home in the Caribbean, or has millions in the bank and sits around doing nothing.

My definition of success is different. Success to me is living a long, healthy life and enjoying it with the people I love; being the best husband I can be; and raising my children to be good kids.

The best compliments I get are when someone tells me that I have great children. That’s my success.

It has nothing to do with what’s in my wallet, how big my house is or how many times I’ve appeared on television.

I’ve seen owners of private investigation firms generate millions of dollars in revenue, open offices around the globe, travel the world and become television stars.

By any stretch of the imagination, they are successful. But doing all of that would take a toll on my definition of success.

You see, I’ve chosen to keep my business small, I choose the people I want to work with, and I’ve chosen to refer out to other investigators cases that are out of my wheelhouse or better suited for someone else.

That’s my choice. Doing this allows me to fulfill my definition of success.

If I did have a secret (and I am not sure it’s much of a secret), it is to do what you love to do, become an expert at what you do and do the work to the best of your ability. The financial success will come later.

I don’t have millions in revenue, I don’t have offices around the world and I have never been on television.

Although I still have some work to do, by my own definition, I have been successful. But my success is not defined by how much money I make.

Is yours?

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Thomas Keller is one of the most decorated chefs in the world. He is the only American chef to win three Michelin stars for two restaurants simultaneously. He owns 13 restaurants, including the legendary French Laundry in Napa Valley and Per Se in New York City.

Keller’s restaurants use the freshest ingredients from the finest producers. Keller is all about superior ingredients, execution and attention to detail.

Ingredients + execution” is his simple equation.

As a bit of a foodie myself, I appreciate these kinds of things. Making a great meal is about starting with the best ingredients.

But the ingredients don’t do it alone. Two cooks using the same exact ingredients may come out with two totally different meals.

The execution is where something special happens. Putting the ingredients together and executing the meal are where the skills of an experienced chef separate him or her from everyone else.

For private investigators, the ingredients we use are the investigative tools—knowledge, ideas, know-how and places to find information—that we have developed over the years.

The execution, however, is the difference.

Taking those ingredients, putting them together into something cohesive and communicating that information to the client are what separate the good investigators from everyone else.

The ingredients part is relatively easy; the execution, though, is the coup de grâce.

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